Privacy Policy

Please carefully read our privacy policy before downloading and using the Neredeler mobile application. The privacy and security of your personal data are of utmost importance to us. This privacy policy explains in detail how personal information is collected, used, protected, and shared when necessary by the Neredeler application and services.

1. What is Personal Information?

Personal information includes any data that can directly or indirectly identify you. This information may include your name, email address, phone number, location data, and other identifying information. Personal information does not include anonymous or aggregate statistical data we collect about the use of the Neredeler application.

2. What Personal Information Does Neredeler Collect?

• Registration and Profile Information: When you create or update an account, we may collect personal information such as your username, email address, mobile phone number, and optionally, your profile picture. Additionally, if you choose to add information about a child or family member to your account, we may collect their name and mobile phone number.
• Payment Information: When you sign up for premium services, we may collect your billing information and payment method. Credit card information is processed directly by payment processors and is not stored by Neredeler.
• Geographic Location: We collect your location information through GPS, WiFi, or wireless network technologies, which is critical for the core functionality of the application. This information is used to send you notifications when you arrive at or leave designated areas and to share your location with people you choose to share it with.
• Messages and User Content: Messages, comments, and other content you send through the application may be collected and stored. This is used to facilitate in-app communication and improve service quality.
• Device and Usage Information: When you use our application, technical information about your device (e.g., device model, operating system version, app version) and usage statistics (e.g., app open count, features used) may be automatically collected.

3. How Do We Use This Information?

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Neredeler service
• To create, manage, and secure your account
• To identify you as a user and verify your identity
• To offer personalized content and recommendations
• To enhance user experience and improve service quality
• To detect, prevent, and resolve technical issues
• To conduct security and fraud prevention activities
• To fulfill our legal obligations
• To communicate with you and provide support

4. Data Security and Storage

The security of your personal data is very important to us. We use industry-standard security measures to protect your data, but please remember that no data transmitted over the internet or stored electronically is 100% secure.

Your personal data is stored for as long as you have an active account or as long as necessary to provide our services. When you delete your account, we delete your data within a reasonable time frame, but we may retain some information to fulfill our legal obligations or protect our legitimate business interests.

5. Data Sharing and Third Parties

We may share your personal data with third parties in the following situations:

• Service Providers: We work with trusted third-party service providers who offer services such as cloud storage, data analysis, and payment processing to run, maintain, and improve our application.
• Legal Requirements: We may share information when required to comply with a legal obligation, protect Neredeler's rights or property, or ensure personal safety in emergencies.
• Business Partners: With your consent, we may share limited information with our business partners to offer certain features or promotions.

All user data is primarily stored in Firebase Database and other Firebase services. Firebase Analytics can be disabled in the app settings. Optionally, some data is transferred to Facebook Analytics. OneSignal SDK is included in the Neredeler application and is used for notification services.

6. User Rights and Preferences

You have the following rights regarding your personal data:

• The right to access your data and receive a copy of it
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data under certain conditions
• The right to restrict our data processing
• The right to request data portability
• The right to object to certain data processing activities

To exercise these rights or update your preferences, you can use the settings section within the app or email us at [email protected].

7. Children's Privacy

Neredeler does not knowingly collect personal information from children under 13. Parents or legal guardians should review this privacy policy before allowing children to use the application. If we discover that we have inadvertently collected personal information from a child, we will take steps to delete this information immediately.

8. International Data Transfers

Neredeler provides a global service, and your personal data may be processed and stored on servers outside your country of residence. Wherever we transfer, process, or store your data, we take appropriate measures to ensure that it is protected in accordance with this privacy policy.

9. Changes to Privacy Policy

We may update this privacy policy from time to time. In case of significant changes, we will notify you through an in-app notification or via email. We recommend that you regularly review the latest version of the policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Email: [email protected]

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Last updated: 29.08.2024